Unable to install JetPack by WordPress

Hi Lisa, That error appears when you're trying to install a WordPress theme or plugin, but a folder with the same name already exists. The first thing to do is visit your plugins page to double-check that it isn't already installed on your site. If it isn’t already installed, this could mean that a previous attempt to install the plugin may have failed, but the install process left the plugin folder behind. That means there is a folder with the same name as the plugin you are trying to install. That folder is stopping WordPress from completing the installation. To fix this error, you'll need to log into your web server using an FTP application. Alternatively, some hosting providers furnish you with a File Manager tool, usually located within your web hosting dashboard. Once connected to your web server, navigate to the: /wp-content/plugins/ folder. Next, look for the folder named after the plugin you were trying to install, and then delete it. After completing that step, you should be able to return to your WordPress admin area and retry installing the plugin as normal. I hope this helps!