John Doe asked 5 years ago
Shawn Hesketh answered 5 years ago
John Doe
replied 5 years ago Hm, interesting idea. But I don’t think comments work in the same way, or can they easily be changed to only be visible to the person running the website and the user making the comments. These are straight forward support conversations so no other user should be able to see these.
Shawn Hesketh
replied 5 years ago Ah, I didn’t realize you were attempting to use this for support conversations. Comments would be visible to everyone who visits the page in question. Have you considered using a third-party app like HelpScout?
John Doe
replied 5 years ago Yes, just the whole point is that I would like to not have that floating button and chat window in the page but rather have the chat in the page content.
Shawn Hesketh
replied 5 years ago We use HelpScout for all of our support, but don’t use the floating button and chat window. We just use a form on our contact page. Then, all of our support conversations take place privately.
I guess I’m not understanding exactly what you’re trying to do. You said this is for support conversations. So, a user goes to a page on your site to start a support conversation, right? But, you don’t want that user’s conversation visible to other users, correct? That’s what I’m not understanding. Why do you want these conversations to take place on a PAGE on your site, if you don’t want the conversations visible to other visitors? I’m really not clear on your use case. Can you help me better understand what the purpose of this page is?
John Doe
replied 5 years ago Hm, it is different from a traditional support conversation in the sense that it is a bit more of an extensive consultation that happens on a regular basis. So it has to be a real time conversation and can’t move to email. And the conversation should stay on the website also to keep people there and have them engage in other parts of the platform. So really it is exactly what the floating button type chat does best but the client wants to keep the conversation on a specific page rather than have the floating button. Part of the reason for that is that most users seem to be on mobile.
John Doe
replied 5 years ago And yes, it’s private conversation.
Shawn Hesketh
replied 5 years ago And is the page on which this conversation is to take place public, or private? In other words, are you creating a unique, private page for each client conversation?
I hope my question is clear. It seems like this stack exchange user had the same question: https://wordpress.stackexchange.com/questions/268743/include-live-chat-plugin-into-page-content?newreg=3c4ee53d04a846029081631a7fc6dfa7 I need the chat to be in the page content, just restricting the button to appear on a certain page does not work.