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Hi, why can't I translate subtitles?

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WordPress Questions and Answers › Hi, why can't I translate subtitles?
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Airon Santos asked 5 years ago
HI, my name is Airon I cannot follow the vídeos, as the subtitles are only in the English language. I won't  be able to follow the course if I don't have the options to do the translations.
1 Answers
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Shawn Hesketh answered 5 years ago
Hi Airon, Thanks for reaching out. I wish we had the resources to translate the subtitles into every language, but that's simply out of reach for us. Adding to the complexity, we update and re-record our videos often, and closed-caption every video we release. It would become cost prohibitive for us to incur that cost every time we update videos. To be clear, we're committed to closed-captioning every video we release. But we're not able to translate those captions into every language right now. In the way of background... several years ago, we DID translate all of our videos into Spanish, in response to hundreds of requests. We knew that subtitles were not the best experience, so we not only translated the voice overs, but also recorded the onscreen actions with a fully-localized WordPress environment in Spanish. We launched the Spanish videos on their own dedicated website. We priced the course at just $9 for a lifetime membership. We brought on a partner to translate the videos, keep them up-to-date, and respond to any Spanish support requests. We sponsored international WordCamps with predominantly Spanish-speaking attendees, and sent our partner to represent WP101. We spent thousands of dollars on the effort. After 3 years, the site had less than two dozen members, which was disheartening, given the number of requests we'd received for Spanish WordPress training videos. Eventually, we had to shut down that effort and move on. We would still love to bring our WordPress 101 videos into other languages. But it's simply cost prohibitive for us to do so at this time. Normally, I would be happy to issue a refund immediately, since you're not able to follow the videos. But, it appears you used a coupon code to get our WordPress 101 course for free. So, let me simply say that we will continue to give this thought, and when we can overcome the technical and financial hurdles, our team is definitely up to the challenge. I hope this long-winded answer gives you some insight into our previous efforts in this area. And I hope we have better news at some point in the future. Thank you again for reaching out!

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