If you’ve built even a handful of client websites, you know this story by heart. You deliver a beautiful, functional WordPress site. You spend hours on a comprehensive training session. You create detailed documentation. You answer every question patiently.
Then, two weeks later, the emails start rolling in with the same questions.
Having built websites for clients and working alongside teammates who’ve done the same, we’ve all faced this exact issue.
It’s the running joke at developer meetups, the shared groan in agency Slack channels, and the reason why “WordPress support” can feel like a never-ending cycle.
One of our teammates recently shared their record: explaining how to add images to the Media Library for the same client seventeen times over six months.
It’s not the client’s fault
Here’s what we need to remember: Our clients aren’t web professionals. They’re dentists, restaurant owners, nonprofit directors, and small business owners. WordPress isn’t their daily tool—it’s something they touch maybe once a week, if that.
Think about it from their perspective:
- They’re juggling a million tasks in their actual business
- They use WordPress just often enough to forget the details
- The interface isn’t intuitive if you’re not tech-savvy
- They’re terrified of “breaking” their website
- When they need to make a change, they need it done NOW
- They don’t have time to dig through old emails for that PDF you sent.
And honestly? It’s faster to just shoot you a quick email than to figure it out themselves.
The problem isn’t that clients are lazy or inattentive. The problem is that traditional training methods don’t align with how clients actually need to access help.
They need answers in the moment, in context, exactly when the question arises—not from a video call they barely remember from three months ago.
The Video Training Solution
After years of trying every possible approach to client training, there’s one solution that actually works: professional video tutorials embedded right in the WordPress dashboard.
Why video works better
The statistics speak for themselves: people retain 95% of information from video compared to just 10% from text. But beyond the numbers, video training works because it mirrors how clients actually want to learn:
- Visual learning in real-time: They see exactly where to click, what to type, and what to expect
- Available 24/7 when needed: No waiting for your response at 9:00 pm on a Friday
- Perfect pace control: They can pause when they need to follow along, rewind if they missed something, and rewatch as many times as necessary
- Context-sensitive help: They can jump straight to the exact tutorial they need, right when they need it
- In-dashboard accessibility: This makes it easier for them to find what they need right inside their admin dashboard.
This is the game-changer: having tutorials inside WordPress itself. No more:
- Searching through old emails for that training link
- Downloading PDFs they’ll never open again
- Bookmarking YouTube videos they’ll forget about
- Switching between browser tabs to follow instructions
- When clients hit a roadblock, they see a “Tutorial Videos” link right in their WordPress admin.
One click, and they’re watching a professional explain exactly what they need to know. It’s like having. They get a WordPress expert on-call, except better—because it’s always available and infinitely patient.
Embed Readymade Video Tutorials Now →
Professional quality matters
Not all video tutorials are created equal. Shaky screen recordings with “ums” and “uhs” don’t inspire confidence. Professional tutorials that are:
- Meticulously scripted: No rambling or confusion
- Clearly produced: High-resolution video with perfect audio
- Consistently updated: New versions when WordPress changes
- Closed captioned: Accessible to everyone
- Properly organized: Easy to find exactly what you need
This level of quality tells clients you take their success seriously. It reinforces your professionalism and the value of working with you, even when you’re not directly involved in the support interaction.
The Simple Fix: WP101 Plugin
The WP101 Plugin isn’t just another WordPress tool—it’s a complete shift in how client education works. 
Here’s what you get the moment you install it:
- 170+ professional tutorials covering everything from WordPress basics to advanced features
- Coverage for the most popular tools your clients actually use: WordPress (both Gutenberg and Classic Editor), WooCommerce, Elementor, Spectra, Beaver Builder, Ninja Forms, and WPForms
- Closed captions on every video, ensuring all your clients can learn effectively
- Updates when WordPress changes—no more outdated tutorials
Your clients immediately have answers to those repetitive questions: how to insert images, create links, manage menus, and everything else they keep asking about.
Want to see sample videos? Check it out »
Customization that makes it yours
The real power comes from tailoring the experience to each client:
Hide irrelevant videos: Building a simple blog? Hide the WooCommerce tutorials. Client only uses Elementor? Turn off Beaver Builder videos. You control exactly what each client sees, preventing overwhelm.
Add your own custom tutorials: This is huge. Record videos for:
- Site-specific features you’ve built
- Your agency’s preferred workflows
- Client-specific processes or procedures
- Branded welcome messages
Deploy these custom videos to one site or dozens with a few clicks. Your tutorials appear right alongside the professional WP101 videos, creating a seamless learning experience.
White-label option for agencies: With the Agency Plan, videos are completely unbranded. Your clients see professional training that reinforces your brand, not someone else’s.
How does the WP101 Plugin work?
It’s ridiculously simple—we’re talking two minutes from purchase to installation.
Here’s the process:
- Pick your plan (Personal for one site, Freelancer for up to 50, or Agency for 100 sites plus white-labeling).
- Install the WP101 plugin on your client’s site like any other WordPress plugin.
- Grab your API key from your account dashboard and paste it into the plugin settings.
The magic happens next: you get to customize exactly which videos each client sees.
Building a simple blog? Hide the WooCommerce series. Client only uses Elementor? Turn off the Beaver Builder tutorials.
That’s literally it. Your clients now have professional WordPress training right in their dashboard, available 24/7.
But here’s what really excites agencies: You’re not limited to client sites. Add your own domain to create a private training portal for all your clients.
With the Agency plan, you can even embed these videos directly on your membership site or support portal using simple shortcodes.
Imagine having a “Training” section on your agency website where clients can access all the WordPress tutorials—branded as yours, hosted by us.
WP101 Plugin Pricing
We’ve kept pricing straightforward with three plans designed for different needs:
Personal ($19/year): Perfect for your own website or testing the waters with one client. You get all 170 tutorial videos covering WordPress, WooCommerce, Elementor, and more. Videos include WP101 branding.
Freelancer ($149/year): The sweet spot for most WordPress professionals. Install on up to 50 client sites—that’s just $3 per site per year. Everything from Personal plus the ability to add your own custom videos. This plan pays for itself by eliminating just a few support emails.
Agency ($249/year): Built for serious agencies who want complete control. Covers 100 sites with fully white-labeled (unbranded) videos that reinforce your brand. The game-changer: embed our videos on your own membership site using shortcodes. No video hosting needed, and updates happen automatically.
All plans include the same comprehensive video library and auto-renew yearly (though you can cancel anytime).
Most freelancers find the middle tier hits the perfect balance of features and value, while agencies love the white-label option for just $100 more.
The ROI is immediate and measurable
Let’s do the math:
- Average support email takes 15 minutes to answer properly
- You get 20 basic WordPress questions per month across all clients
- That’s 5 hours of unbillable time monthly
At even $75/hour, you’re losing $375/month to repetitive support. The WP101 Plugin costs as little as $149/year for up to 50 sites. You break even in less than a month, and everything after that goes straight to your bottom line.
But the real value? Happy clients who feel empowered instead of frustrated. They can make changes at midnight without panicking.
They build confidence with their website. They stop seeing WordPress as scary and start seeing it as a tool they can actually use.
Up next, we’ll show you a few best practices to get the most out of these video tutorials.
Best Practices for Implementation
1. Make it part of your onboarding process
Don’t wait for the first support question. During your client handoff:
- Show them the Tutorial Videos menu item in their dashboard
- Watch one video together so they see the quality and understand how to use them
- Make it the first stop for questions: “Before you email me, check if there’s a video that answers your question—it’ll be faster than waiting for my response!”
- Include it in your welcome packet: Add a section about the video tutorials in your handoff documentation
Pro tip: Start the handoff meeting by saying, “I’ve included something special—your own WordPress training library with over 170 professional videos, available 24/7 right in your dashboard.”
2. Set expectations that create self-sufficient clients
Transform how clients think about getting help:
- Create a “Check videos first” policy: Not to avoid helping them, but to get them answers faster
- Reference specific videos in your responses: “The ‘Adding Images’ video at the 2:30 mark shows exactly what you need”
- Position it as a valuable resource, not a support deflection tool
3. Add custom videos for unique features
This is where you really shine. Create short, focused videos for:
- Theme-specific features: “How to update your homepage slider”
- Custom functionality: “Managing your team member profiles”
- Business processes: “How to add new products to your catalog”
- Seasonal updates: “Updating holiday hours across your site”
Keep them short (2-5 minutes), focused on one task, and use the same professional tone as the WP101 videos. Your clients won’t even notice the difference—except these videos are perfectly tailored to their specific site.
4. Use it as a selling point
Don’t hide this benefit. Make it part of your pitch:
- Add “Includes professional video training library” to your proposals
- Mention it during sales calls: “You’ll never feel stuck with WordPress”
- Include it in your maintenance plans as added value
- Use it to justify higher prices: You’re not just building a site, you’re ensuring client success
When clients discover they have access to professional WordPress training in their dashboard, it changes how they see your service. You’re not just someone who built their website—you’re a partner who ensured they could actually use it successfully.
This shifts the conversation from “How much does a website cost?” to “You really thought of everything.” It’s the difference between hiring a contractor who hands over the keys and one who ensures you know how to use every feature of your new home.
Getting Started With WP101
Let’s recap: You’re spending hours every month answering the same WordPress questions. Your clients are frustrated when they can’t remember basic tasks.
Traditional training methods aren’t working. And this cycle is costing you thousands of dollars in unbillable time while preventing you from focusing on what you do best.
The solution is surprisingly simple: Give your clients professional WordPress training videos right where they need them—in their dashboard.
With the WP101 Plugin, you can:
- Install it once and eliminate repetitive support forever
- Choose from plans starting at just $19/year for 1 website
- Add your own custom videos for site-specific features
- White-label everything with the Agency Plan
- Finally scale your business without scaling support hours
Here’s your next step: Calculate how many hours you spend each month on basic WordPress support. Multiply that by your hourly rate. Compare it to the cost of WP101 Plugin. The math will speak for itself.
Then ask yourself: What would you do with an extra 10-25 hours per month? What projects could you take on? What skills could you learn? How much earlier could you close your laptop everyday?
Stop letting repetitive WordPress questions hijack your time, and break free from the support hamster wheel that leads straight to burnout.
Your clients deserve better than delayed email responses. Plus, you deserve better than answering the same question for the hundredth time.
See pricing and start your free trial today →
Frequently Asked Questions
How can I train clients on WordPress without spending hours teaching basics?
We created the WP101 Plugin to make it as easy as possible to train clients on WordPress without spending much time. It puts 170+ professional training videos right inside your client’s WordPress dashboard. No more lengthy handoff meetings or forgotten training sessions. Just point them to the Tutorial Videos menu, and they’ll have answers whenever they need them.
What’s the best way to reduce WordPress support tickets from clients?
In our experience building sites for clients, the most effective approach is providing self-service video tutorials where clients naturally look for help—inside WordPress itself. WP101 Plugin does exactly that. Rebecca Gill from Web Savvy Marketing told us it “significantly reduced support questions” and easily paid for itself. At $149/year for up to 50 sites, you’ll save that in avoided support time within the first month.
How do I scale my WordPress agency without hiring more support staff?
This is the challenge every growing agency faces. You want more clients but not more “how do I update my menu?” emails. With WP101’s video library handling basic training, you can manage 50-100 sites without drowning in support. The Agency Plan even lets you white-label everything and add your own custom tutorials, so it feels like a natural extension of your service.
Why do clients keep asking the same WordPress questions repeatedly?
Think about it—your clients touch WordPress maybe once a week, if that. They’re running businesses, not building websites. Of course they forget! Traditional training fails because it’s not available when they actually need it. Having video tutorials in the dashboard means answers are always one click away, right when that “how do I…” moment strikes.
Can I white-label WordPress training videos for my agency?
Absolutely. The WP101 Agency Plan strips away all WP101 branding, so clients see professional training that reinforces your brand, not ours. You can even embed these videos on your own membership site. Several agencies tell us this feature alone justifies the upgrade—it looks like you’ve built an entire training platform.
Is there a WordPress plugin that adds tutorial videos to the dashboard?
That’s exactly what WP101 Plugin does. We’ve been refining it for years based on real agency feedback. Beyond just WordPress basics, we cover the tools agencies actually use: WooCommerce, Elementor, Spectra, Beaver Builder, and popular form plugins. Everything’s professionally produced and updated when WordPress changes.
How can I make WordPress maintenance plans more valuable?
Here’s a secret from successful agencies: include “unlimited video training” as a line item in your maintenance plans. Clients love knowing they have 24/7 access to professional help. It differentiates you from competitors who just offer “plugin updates” and lets you charge premium prices while actually reducing your workload.
What’s the alternative to recording my own WordPress training videos?
We’ve watched too many agencies sink weeks into creating training videos that become outdated with the next WordPress update. Instead, you can use our professional library for the basics, then add your own videos just for custom features. You get the best of both worlds without the massive time investment.
How do I add custom training videos to client WordPress sites?
With our Freelancer and Agency plans, it’s surprisingly simple. Upload your video, select which client sites should have access, and it appears right alongside our tutorials. We see agencies use this for site-specific features, welcome messages, and seasonal updates. Your custom videos get the same professional presentation as ours.
The next time a client wonders how to add an image to their post, they can easily find the answer themselves—professionally explained, always available, right in their dashboard.
And you? You should be doing what you do best: building great websites, growing your business, and enjoying your Friday nights.
Ready to transform how you deliver WordPress support? Visit WP101Plugin.com to see the complete video library and choose the plan that fits your needs.
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