When I try to go to my site I get a message: “This site can’t provide a secure connection.” Any ideas on how to fix that? I can't even get to the back-end of my site now.
1 Answers
Hi Rebekah,
Sorry to hear you're having to deal with that cryptic error message.
Secure Sockets Layer (SSL) is an encryption method that secures the connection between your web browser and the server on which your WordPress site is hosted. This makes it harder for hackers to intercept that connection.
When you type, “https://” at the beginning of a website's address, that tells the web browser to use SSL while connecting the website.
Each SSL (or HTTPS) enabled site is issued a unique SSL certificate. If a web server is pretending to be on HTTPS, but its certificate doesn’t match, most modern browsers will warn the visitor against connecting to the website. That's the error message you're seeing.
It's likely the SSL certificate for your website has expired, and needs to be renewed.
This is not something you'll do within WordPress. Rather, it's a task that must be performed on your web server itself.
So, your best bet is to reach out to your web host for support, and ask them to renew your SSL certificate.
Once that's done, you should be able to access your site again at: https://yoursite.com
I hope this helps and that you're back up and running ASAP!